Electronic Funds Transfer Agreement & Disclosure

NMA Federal Credit Union CU@Home & Bill Payer Service

The Electronic Funds Transfer Agreement is the contract that covers your and our rights and responsibilities concerning the electronic funds transfer (“EFT”) services offered to you by NMA Federal Credit Union (“Credit Union”). EFT’s are electronically initiated transfers of money from your account through the electronic funds transfer services described below. By signing an application or account card for EFT services, signing your Card, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered.

If we approve the CU@Home electronic financial service for your accounts, a separate PIN (Personal Identification Number) will be assigned to you. You must use your PIN along with your account number to access your accounts. At the present time, you may use the CU@Home access service to:

  • Withdraw funds from your share, checking, money market and anytime accounts.
  • Transfer funds from your share, checking, money market and anytime accounts.
  • Obtain balance information for your share, checking, money market and Anytime accounts.
  • Make loan payments from your share, checking, money market and anytime accounts.
  • Access your line of credit accounts.

Your accounts can be accessed through the CU@Home & Bill Payer electronic financial services via personal computer. CU@Home & Bill Payer services usually will be available for your convenience 24 hours a day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of those limits.

We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction, and there may be limits on the duration of each access.

1. Transfer Limitations

Federal Reserve Reg D: No more than six transactions and withdrawals or combination of the two may be made from any savings account to another account at the Credit Union or to a third party by means of a preauthorized or automatic transfer or telephone instruction each month. No more than three of the six may be made by check, draft, debit card or similar order made by you and payable to a third party.

Transfers which do not count:

  • requests which are received by mail or messenger;
  • requests which are made in person at a branch office;
  • transfers made at an ATM;
  • transfers made to repay a NMA Federal Credit Union loan.

2. Conditions of EFT Services – Joint Accounts

If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any share and checking or loan accounts as provided in this Agreement. Each joint owner, without the consent of any other account owner, may, and hereby is authorized by every other joint account owner to, make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.

3. Fees and Charges

Pre-authorized EFT Fees.
* Non-sufficient funds fee of $35.00.
* For additional fees and charges see the Credit Union Rate and Fee schedule.
Electronic/PC EFT Fees.
* No charge.
* For additional fees and charges see the Credit Union Rate and Fee schedule.
Bill Payer Fees.
* Self service. Only available through share draft/checking. Free to members who are signed on for e-statements and sending three payments a month.

NMA members who receive statements electronically will not receive a paper copy of that statement. You may request a paper copy by e-mailing NMA at main@nmafcu.com or call us at 757-497-4500 or 1-800-827-6928 (outside of the 757 area code). The credit union may charge a fee of $5.00 per page for providing an additional copy in paper form.

Any future notices or disclosures to which you are entitled will be sent in electronic format, as permitted by law, to the last known e-mail address. Members am also entitled to have any disclosure or notice sent in paper form, even if NMAFCU has already sent the notice of disclosure in electronic form. To do so, you must notify the credit union if requesting it in paper form.

If your e-mail address is changed, you must notify NMA by changing it on CUONLINE@HOME or by e-mailing the new e-mail address to NMAFCU.com. Members who fail to notify NMAFCU of a new e-mail address, may not receive a month-end or quarter-end statement. You should also understand that NMA may assess a fee for the re-transmission of the e-statement to the correct e-mail address. Enrolled members also agree to hold NMA Federal Credit Union harmless from any claim arising out of failure to notify the credit union of a change in my e-mail address.

NMA members have the right to receive my statement on paper. To cancel E-Statements, give NMA 30 days advance notice. Notice to cancel should be sent by e-mailing it to main@nmafcu.com or through CUONLINE@HOME. Here you would click on Options under the Services menu, then click on Service Enrollment, then click on either E-Statements or Standard Plan, then click on Cancel Enrollment and finally click OK to confirm cancellation. After E-Statements cancellation has been effected, a paper statement will be mailed to the address of record.

Adobe Acrobat software must be installed on your computer in order to read the E-Statement. The computer must have 128-bit encryption. By enrolling, you acknowledge that the computer equipment meets the minimum standards to access your E-Statements.

The security of your password is your responsibility. Anyone who has access to that password will be able to view E-Statements. You must notify NMA if the password should be compromised or known to unauthorized individuals.

NMA Federal Credit Union reserves the right to amend this disclosure (agreement) at any time. Should an amendment be made, NMA will provide advance notice. Your credit union also reserves the right to terminate this disclosure (agreement) by sending a notice of such termination by first-class mail to a member’s last known address on NMA records.


This disclosure describes your ability to withdraw funds at NMA Federal Credit Union. It only applies to the availability of funds in transaction accounts. The credit union reserves the right to delay the availability of funds deposited to accounts that are not transaction accounts for periods longer than those disclosed in this policy. Please ask us if you have a question about which accounts are affected by this policy.

1. General Policy. Our policy is to make funds from your cash and check deposits available to you on the same business day that we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once they are available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written. For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. We have different deposit cut-off hours for different deposit locations. The earliest cut-off time that might apply is 4:30 p.m. If you make a deposit before our cut-off hour on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after our cut-off hour or on a day we are not open, we will consider that the deposit was made on the next business day we are open. Our cut-off hours are available at the Credit Union.

2. Reservation of Right to Hold. In some cases, we will not make all of the funds that you deposit by check available to you on the same business day that we receive your deposit. Depending on the type of check that you deposit, funds may not be available until the fifth business day after the day of your deposit. However, the first $100.00 of your deposit will be available on the first business day after the day of your deposit. If we are not going to make all of the funds from your deposit available on the same business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the next business day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.

3. Holds on Other Funds. If we cash a check for you that is drawn on another financial institution, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it. If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in the disclosure for the type of check that you deposited.

4. Longer Delays May Apply. We may delay your ability to withdraw funds deposited by check into your account an additional number of days for these reasons:

  • We believe a check you deposit will not be paid.
  • You deposit checks totaling more than $5000 on any one day.
  • You deposit a check that has been returned unpaid.
  • You have overdrawn your account repeatedly in the last six (6) months.
  • There is an emergency, such as failure of communications or computer equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the eleventh business day after the day of your deposit.

5. Special Rules for New Accounts. If you are a new member, the following special rules will apply during the first thirty (30) days your account is open. Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s and federal, state, and local government checks will be available on the next business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you. The excess over $5,000 will be available on the ninth business day after the day of your deposit. If your deposit of these checks (other that U.S. Treasury check) is not made in person to one of our employees, the first $5,000 will not be available until the second business day after the day of your deposit. Funds from all other check deposits will be available on the ninth business day after the day of your deposit.

6. Deposits at Nonproprietary ATMs. Funds from any deposits (cash or checks) made at automated teller machines (ATMs) we do not operate will not be available until the fifth business day after the date of your deposit. This rule does no apply at ATMs that we own or operate. All ATMs that we own or operate are identified as our machines.

7. Foreign Checks. Checks drawn on financial institutions located outside the U.S. (foreign checks) cannot be processed the same as checks drawn on U.S. financial institutions. Foreign checks are exempt from the policies outlined in this disclosure. Generally, the availability of funds for deposits of foreign checks will be delayed for the time it takes us to collect the funds from the financial institutions upon which it is drawn.

Fees Schedule

NMA Federal Credit Union is constantly re-evaluating its fee structure to ensure members who properly use their accounts have the least cost for any NMA service. We are in the business of returning profits to our members through lower fees and loan interest rates and higher dividends. Please contact us with any concerns or comments.

Effective on 08/07/17

Fee Type Amount
ATM/Debit Card Balance Inquiry/Transfer – at Other ATMs $1.00 per inquiry
ATM/Debit Card PIN Transaction $5.00 per inquiry
ATM/Debit/Credit Card Replacement $12.00
Account Closed within 90 days $25.00
Account Reopen within 90 days $25.00
Account Research $25.00 hour
Account/Mortgage Verification $25.00
Bad Address $5.00 Month
Bank to Bank Wire – Incoming $10.00 per item
Bank to Bank Wire – Outgoing $20.00
Bank to Bank Wire – International $45.00
Business Account Return Deposit Item $5.00
Check Cashing $5.00
Check Copy $5.00
Copy of Deposited Item $5.00
Copy of Statement $5.00
Copy of Interim Statement $2.00 per page
Courtesy Overdraft Protection (COP) $35.00
CPI Maintenance $25.00 per
Credit Union Official Check $5.00
DMV Lien Fee – VA $15.00
DMV Lien Fees – Out of State Varies
Excessive Reg D Withdrawals $35.00 each
Fax Service $3.00 per page
Gap Claim Processing Fee $50.00
Garnishment Processing $45.00 per notice
Holiday SkipPayment $35.00 each
House Valuation Fee $50.00
Inactive Account (after 12 months no activity) $5.00 per month
IRA Transfer/Rollover/Withdrawal $35.00
Loan Extension Fee $35.00 each
Loan Late Charges 20% int due Up to $99.99
Mailed Statement $5.00 per statement
Mortgage Release Fee $75.00
Money Order $2.00 each
Non-Sufficient Funds (NSF) ACH/ATM/Debit/Check

Phone Payment Processing Fee



Return Mail Fee $3.00
Rolled Coin Fee 2% Of Total
Share Maintenance $5.00 per month
Stop Payment ACH or Check $35.00
Telephone Balance/Transfer Request $2.00 each
Title Fee $25.00
Unblock Card Fee $3.00
Visa Over Limit or Late Fee $35.00
Visa Gift Card $5.00

Links Disclosure

When the member leaves this website through one of its links, he is linking to an alternate web site not operated by NMA Federal Credit Union. The credit union is not responsible for and has no control over the subject matter, content, information or graphics of the web sites that have links here. NMAFCU does not represent either the third party or the member if the two enter into a transaction. The privacy and security policies may differ from those practiced by the credit union. Please contact us with any concerns or comments.

UIGEA Disclosure

Unlawful Internet Gambling Enforcement Act (UIGEA)
Notice to all Business Accounts

The Unlawful Internet Gambling Enforcement Act of 2006 prohibits businesses from disbursing or accepting payments in connection with unlawful Internet gambling. Under the Act, any person engaged in the business of betting or wagering (as defined by the statute) is prohibited from completing restricted transactions, or knowingly accepting payments in connection with the participation of another person in unlawful Internet gambling.
NMAFCU will not open accounts for any business involved in this type of activity. However, as required by law, we monitor all account activity, and will restrict any transactions connected with unlawful Internet gambling. If unlawful Internet gambling activity is detected, the account may be restricted or closed.

Visa Disclosure

1. Responsibility. The card holder agrees and is responsible to repay all debts and finance charges arising from the use of the card and the card account. You are responsible for charges made by themselves, spouse and minor children. You are also responsible for the charges made by anyone else to whom the card is given, and this responsibility continues until the card is recovered. You cannot disclaim responsibility by notifying the Credit Union, but the Credit Union will close the account from new transactions if the request is made and all cards are returned. Your obligation to pay the account balance continues even though an agreement, divorce decree or other court judgment to which the Credit Union is not a party may direct the card holder or one of the other persons responsible to pay the account. Any person using the card is jointly responsible for charges he or she makes, but should that person sign the card he or she becomes a party to this agreement and is also jointly responsible for all charges on the account.

2. Lost Card Notification. If you believe the Card has been lost or stolen, you are required to immediately call 800-808-7230 to report the loss.If you believe your Visa Debit card has been lost, stolen or you believe that you are a victim of fraud, you are required to immediately call 800-262-2024.

3. Liability for Unauthorized Use. Your liability to the Credit Union shall be zero $0.00 for any card transaction resulting from the loss, theft or other unauthorized use of the Card. Such liability may not apply when the Card is used to make an electronic fund transfer.

4. Credit Limit. Upon approval your application, the Credit Union will establish a self-replenishing Line of Credit, you will be notified of this amount when we issue the card. You will agree not to let the account balance exceed the approved Credit Line Limit. Payments made on the account will restore your Credit Line by the amount of the payment, which is applied to principal. You may request an increase in your Credit Line Limit only by written application to the Credit Union. Increased Credit Line Limits must be approved by a Loan Officer. By providing good cause written notice the Credit Union may reduce your Credit Line Limit, revoke your card and/or terminate this agreement. Good cause includes your failure to comply with this Agreement at any given time; however, termination by either the Credit Union or the Card Holder does not affect your obligation and responsibility to pay the account balance. The card or cards remain property of the Credit Union and you agree to recover and surrender all cards upon our request and upon termination of this Agreement.

5. Credit Information. This agreement authorizes the Credit Union to investigate your credit standing when operating, renewing or reviewing your account. Additionally, this agreement authorize the Credit Union to disclose information regard your account to credit bureaus and other creditors who inquire of us concerning your credit standing to the extent authorized by our Bylaws.

6. Monthly Payment. A Statement will be mailed monthly and shall depict the following account information: previous balances of purchases and cash advances; current transactions on your account; the remaining credit available under your Credit Line Limit; new balances of purchases and cash advances; the Total New Balance; finance charges due to date; other billed fees; and, the Minimum Payment required. Monthly and within 25 days of the statement closing date you are required pay at least the Minimum Payment. By separate agreement the Card Holder may authorize the Credit Union to charge the minimum payment automatically to your share savings or share draft checking account. You may pay more frequently, pay more than the Minimum Payment, or pay the Total New Balance in full, which will reduce the Finance Charge. The Minimum Payment will be either (a) 2% of you Total New Balance, or $20.00, whichever is greater, or (*b) you Total New Balance, if it is less than $20.00, plus (c) any portion of the Minimum Payment(s) shown on prior statement(s) which remains unpaid. Additionally, any time your Total New Balance exceeds your Credit Line Limit, you must immediately pay the excess upon our demand. Payments made to your account will be applied in the following order: Fees and Finance Charges; Previously Billed Purchases; Cash Advances; New Purchases. The Credit Union may accept checks marked �payment in full� or with words of similar effect without losing any of our rights to collect the full balance of your account. However, any payment equal to, or greater than, the Previous Balance of Purchases will be applied first to that Balance and any Finance Charges there in to avoid continuing accrual of Finance Charges on that amount. Purchases and cash advances will be paid off in the order they were posted to your account. If two or more purchases were posted on the same day, your payment will be applied to the smallest first.

7. Finance Charges. You can avoid FINANCE CHARGE on purchases by paying the full amount of the New Balance of Purchases each month within 25 days of your statement closing date. Otherwise, the New Balance of Purchases, and subsequent purchases form date they are posted to your account will be subject to FINANCE CHARGE. Cash advances are always subject to FINANCE CHARGE from the date they are posted to your account. FINANCE CHARGE (interest on purchases) is calculated at the periodic rate of 1.32% per month (ANNUAL PERCENTAGE RATE of 13.75%), on the average daily principal balance. Finance Charges (interest on cash advances) is calculated at the periodic rate of 1.32% per month (ANNUAL PERCENTAGE RATE of 13.75%) on the average daily principal balance. The principal balances of purchases and cash advances are determined each day during the statement period, beginning with the principal portion of your Previous Balance, reduced by payments you make and credits we apply, and increased by purchases and cash advances you make and debit adjustments we make during the same period. The daily principal balances are totaled, and divided by the number of days in the statement period, to produce separate average daily principal balances for purchases and cash advances to which the periodic rate is then applied. A $25.00 overlimit fee will be added to your account if you exceed your credit limit on each statement date. A late payment fee of $25.00 will be applied if your minimum is 10 days late.

8. Default. You will be in default if you fail to make a Minimum Payment within 45 days after your monthly statement closing date. You will also be in default if your ability to repay the Credit Union is materially reduced by a change in your employment, an increase in your obligations, bankruptcy or insolvency proceedings involving you, your death or your failure to abide by the Agreement or if the value of our security interest materially declines. If you default, the entire balance of this account shall become due and payable at the option of the Credit Union. In addition, the entire balance may be subject to an increase in the Annual Percentage Rate to 18% APR. This default rate will affect all special rates, promotional rates on purchases, cash advances, balance transfers and any other promotions should the account become in default. The Credit Union also reserves the right to terminate or suspend your charging privileges should a default occur. Furthermore, if at such time the default is cured, the Credit Union may, at the request of the card holder, consider reinstating the account back to the original terms in effect prior to the default. Each party hereto further agrees that if payment of this account shall not be made as herein provided, he shall pay the costs of collection, including attorney’s fee in an amount equal to 33% of the principal and interest due, but in no event less than $10.00. The Credit Union can delay enforcing any of its rights under this Agreement without losing those rights.

9. Using the Card. To make a purchase or cash advance, there are two alternative procedures which should be followed. The first is to present the card to a participating VISA plan merchant, to the Credit Union or to another financial institution, and sign the sales or cash advance draft which will be imprinted with you card. The second alternative is to complete the transaction by using your Personal Identification Number (PIN) in conjunction with the card in an Automated Teller Machine or other type of electronic terminal that provides access to the VISA system. Your monthly statement will identity the merchant, electronic terminal or financial institution at which transactions were made; however, sales, cash advances, credit or other receipts cannot be returned with the statement. You will retain the copy of such receipts furnished at the time of the transaction in order to verify the monthly statement. The Credit Union may make a reasonable charge for photocopies of slips you may request. VISA cards may not be used for any illegal transactions.

10. Returns and Adjustments. Merchants and others who honor the Card may give credit for returns or adjustments, and they will do so by sending the Credit Union a credit receipt which will be posted to your account. If your credits and payments exceed what you owe the Credit Union, we will hold and apply this credit balance against future purchases and cash advances, or if it is $1.00 or more, refund it on you by written request or automatically after six months.

11. Foreign Transactions. All NMA VISA credit cards will be blocked for purchases outside the Continental United States beginning on January 1, 2007. If you are planning a visit or vacation for any location outside the Continental United States please contact the Credit Union so we may activate your card during the time of your visit or vacation.

If advance notification is given and purchases or cash advances are made in foreign countries and foreign currencies will be billed to you in U.S. Dollars, the conversion rate to dollars will be at (i) the wholesale market rate or (ii) the government-mandated rate, whichever is applicable, in effect one day prior to the processing date, increased by one percent.

12. Plan Merchant Dispute. The Credit Union is not responsible for the refusal of any plan merchant or financial institution to honor your card. The Credit Union is subject to claims and defenses (other than tort claims) arising from goods or services you purchase with the card only if you have made a good faith attempt, but have been unable to obtain satisfaction from the plan merchant, and (a) your purchase was made in response to an advertisement we sent or participated in sending you, or (b) you purchase cost more than $50.00 and was made from a plan merchant in our state or within 100 miles of your home. All other disputes must be resolved directly between yourself and the plan merchant. 13. Security Interest. By activating this Visa card, the card holder pledges to us and grants us a security interest in all accounts you have with NMA Federal Credit Union other than those that would lose special tax treatments under state or federal law. This security agreement includes your credit card agreement and any Line of Credit advances obtained by using your ATM access card or audio response access device. You authorize the Credit Union to apply any or all funds on deposit with the Credit Union to pay amounts due under this agreement should you default.

14. Effect of Agreement. This agreement is a contract which applies to all transactions on your account even though the sales, cash advances, credit or other receipts you sign or receive may contain different terms. We may amend this Agreement from time to time by sending you an advance written notice which is required by law. Your use of the card thereafter will indicate your agreement to the amendments. To the extent the law permits, and as indicated in our notice, amendments will apply to your existing account balance as well as to future transactions.

15. Change of Terms. The Credit Union reserves the right to alter the terms of this agreement and will give notice of any change in terms as requited by applicable law.

16. Illegal use of card. VISA cards may not be used for any illegal transaction, including but not limited to internet gambling. Any illegal transaction could result in this account and other related services being terminated, at the Credit Union’s discretion. The card holder further agrees to hold the Credit Union harmless from any suits or other legal action or liability resulting from such illegal use of this card. The Credit Union reserves the right to decline authorization any transaction that may possess an undue risk of illegal activity.

This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act.

Notify Us in Case of Errors or Questions About Your Bill

If you think your bill is wrong, or if you need more information about a transaction on your bill, write NMA Federal Credit Union on a separate sheet at the address listed on your bill. Write to NMA as soon as possible. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights.

In your letter, give us the following information:

  • Your name and account number.
  • The dollar amount of the suspected error.
  • Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are not sure about.

If you have authorized us to pay your credit card bill automatically from you savings or share draft account, you can stop the payment on any amount you think is wrong. To stop the payment your letter must reach us three business days before the automatic payment is scheduled to occur.

Your Rights and Our Responsibilities After We Receive Your Written Notice

We must acknowledge you letter within 30 days, unless we have already corrected the error. Within 90 days, we must either correct the error or explain why we believe the bill was correct.

After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. We can continue to bill you for the amount you question, including finance charges and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of you bill that are not in question.

If we find that we made a mistake on your bill, you will not have to pay any finance charges related to any question amount. If we didn’t make a mistake, you may have to pay finance charges, and you will have to make up any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date that it is due.

If you fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanations does not satisfy you and you write to us within ten days telling us that you still refuse to pay, we must tell anyone we report you to that you have a question about your bill. And, we must tell you the name of anyone we reported you to. We must tell anyone we report you to that the matter has been settled between us when it finally is.

If we don’t follow these rules, we can’t collect the first $50 of the questioned amount, even if your bill was correct.

Special Rule for Credit Card Purchases

If you have a problem with the quality of property or services that you purchased with a credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the property or services. There are two limitations on the right.

(a) You must have made the purchase in your home state or, if not within your home state, within 100 miles of your current mailing address; and
(b) The purchase price must have been more than $50.
These limitations do not apply if we own or operate the merchant, or if we mailed you the advertisement for the property or services.